Order Cancellation Policy
Transparent, fair, and scholarly principles governing our classical book distribution and customer fulfillment.
Key Cancellation Summary
Cancellations prior to warehouse dispatch incur a 20% administrative deduction. Orders already handed to the postal carrier cannot be cancelled under any circumstances.
1. Cancellation Prior to Dispatch (20% Deduction)
Customers may request order cancellation within 12 hours of placing an order, provided the parcel has not yet been processed, packaged, or booked with the India Post courier network.
- A mandatory 20% cancellation and processing fee will be deducted from the total book order value to cover payment gateway transaction costs, inventory reservation, and accounting reconciliation.
- The remaining 80% balance will be refunded to the original payment source (bank account or UPI) within 5–7 business days.
- Any delivery charges paid for unfulfilled shipments will be refunded in full if cancelled prior to dispatch.
2. Cancellation After Dispatch (Strictly No Cancellation)
Once an India Post Consignment Number (AWB tracking code) has been generated and the book has departed our packing warehouse, no cancellation requests will be entertained.
Customers who refuse delivery at their doorstep will not be eligible for a full refund and will be treated under our return guidelines with double shipping deductions.
3. How to Request Cancellation
To request order cancellation, contact our customer desk immediately with your Order Number (e.g. AZ-...) via WhatsApp at +91 92177 90789 or email at info@alzuhraacademy.in.