Return & Refund Policy
Transparent, fair, and scholarly principles governing our classical book distribution and customer fulfillment.
Crucial Return & Refund Requirements
Eligible returns receive a maximum of 50% product value refund upon verified warehouse receipt. Delivery charges are non-refundable. Reverse shipping costs are fully borne by the customer. Continuous unboxing video is strictly mandatory.
1. Return Window & Eligibility
We take extreme care in curating authentic classical texts. Returns are accepted within 48 hours of confirmed delivery exclusively for incorrect titles delivered or verified severe printing defects.
2. Mandatory Continuous Unboxing Video Proof
To claim transit damage or incorrect parcel delivery, customers MUST provide an uncut, continuous unboxing video showing:
- The intact shipping label with the recipient name and tracking barcode clearly visible.
- Uncut opening of the outer corrugated box and inner triple-layer seal.
- Clear physical demonstration of the alleged defect or damage.
Claims submitted without continuous video evidence will be rejected automatically without exception.
3. Refund Calculation (50% Product Value Refund)
Upon return approval and physical inspection at our Mumbai archive warehouse:
- 50% of the book purchase price will be refunded to the customer. The remaining 50% is retained to cover repackaging, re-cataloging, sanitization, and administrative processing.
- Delivery and packaging charges are 100% NON-REFUNDABLE.
- The customer is responsible for shipping the book back to our warehouse via India Post Speed Post and bearing all reverse postal fees.
4. Non-Returnable Conditions
Books will NOT be accepted for return or refund under any circumstances if:
- The book has been written on, marked, highlighted, bent, or read.
- The original book cover, dust jacket, or hardboard casing has been discarded or damaged by the customer.
- The return request is raised after 48 hours of parcel delivery.